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FAQs

FAQs

You can create a new account by clicking on My Account, located in the upper right corner of the homepage. A new window will open, click on New Customer and fill out the form.

 

To create an account, you must provide the following information: name, last name, email address and create a password. You can change your personal information at any time, this information is confidential and will not be sent to third parties.

Marais is an authorised retailer for all brands present on the website and in our stores across Australia. The Marais boutiques and its official website offer genuine clothing, shoes and accessories from the designers and brands in fashion globally.

Unfortunately, at this time MARAIS is not able to proceed pre-order. However, customers are able to share more information for specific items to enquiries@marais.com.au.

Available items will be shipped within 1-2 business days (Monday-Friday) following the order’s completion. During sales or special promotions, processing times may take longer.

If you have an account with Marais, you can view the current status of your order by logging in and viewing My Orders.

Yes, we are currently offering Australia Interstate and International shipping.

Customs and import duties must be paid by the recipient of the parcel. Unfortunately, Marais have no control over these charges as customs policies and import duties vary widely from country to country.

We use TNT for Australia Interstate orders and FedEx for International orders.

Please refer to Exchanges & Returns Policy for further information.

We guarantee that all our items are verified by our quality control department before they are shipped. If you happen to receive a defective item, we ask you to send an email to customercare@marais.com.au specifying your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.

 

Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items.

Create an account on Marais website and subscribe to our newsletter to receive emails about all the latest trends, new arrivals, exclusive offers, special events and promotions.

Marais currently has two physical stores located in Melbourne, Australia.

 

Marais men’s boutique

Level 1, 314 little Collins street, Melbourne, VIC 3000

Contact: +61 3 9639 0314

 

Marais women’s boutique

73-77 Bourke street, Melbourne VIC 3000

Contact: +61 3 8658 9555

Please refer to the Marais website under the ‘Career’ page for current availabilities.

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