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Frequently Asked Questions

You can create a new account by clicking on My Account, located in the upper right corner of the homepage. A new window will open, click on New Customer and fill out the form. To create an account, you must provide the following information: name, last name, email address and create a password. You can change your personal information at any time; this information is confidential and will not be sent to third parties.

Marais is an authorised retailer for all brands present on the website and in our stores across Australia. The Marais boutiques and its official website offer genuine clothing, shoes and accessories from the designers and brands in fashion globally.

Unfortunately, at this time MARAIS is not able to proceed pre-orders. However, customers are able to share more information for specific items to enquiries@marais.com.au.

Available items will be shipped within 1–2 business days (Monday–Friday) following the order’s completion. During sales or special promotions, processing times may take longer.

If you have an account with Marais, you can view the current status of your order by logging in and viewing My Orders.

Yes, we are currently offering Australia interstate and international shipping.

Customs and import duties must be paid by the recipient of the parcel. Unfortunately, Marais has no control over these charges as customs policies and import duties vary widely from country to country.

We use TNT for Australia interstate orders and DHL for international orders.

Please refer to our Exchanges & Returns Policy for further information.

We guarantee that all our items are verified by our quality control department before they are shipped. If you receive a defective item, please email customercare@marais.com.au specifying your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.

Please note that items damaged due to normal wear and tear, improper use, or accidents are not considered defective.

Create an account on the Marais website and subscribe to our newsletter to receive emails about all the latest trends, new arrivals, exclusive offers, special events, and promotions!

Marais currently has five physical boutiques located in Melbourne, Australia. You can view all store addresses, contact details, and opening hours on our Store Locations page.

Please refer to the Careers page on the Marais website for current availabilities.

You received an email from NoFraud because your transaction had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorised cardholder.

After you confirm the transaction, there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

NoFraud will never ask you for your full credit card number, social security number, or any other personal information.