Returns & Refunds Policy
Returns & Refunds Policy
RETURNING YOUR PRODUCTS
MARAIS accepts RETURNS and provides REFUNDS for goods purchased on the MARAIS Online Sale Platform within 14 days of purchase, subject to the following terms:
- RETURNS and REFUNDS are only available for ready to wear, shoes and accessories (excluding masks, earrings and undergarments).
- Goods must be unworn or unwashed, with all original labels, price tag, box and packaging included in their original condition.
- For returns of bags and accessories, you must include all designer packaging such as authenticity cards, dust bags, price tags and leather tags with the returned goods.
- For returns of shoes, please return all items, including the dust bag and box.
- For returns of fine jewelery, please return all items with the presentation box, protective packaging and any designer cards or/and tags included whichever came with the Goods.
- You are responsible for the RETURN shipping costs, which will be deducted from your final REFUND amount. Please refer to the table below for Return Shipping Charges:
|Returns within Australia||International Returns|
|Flat Charge of AUD 15||Flat Charge of AUD 40|
|* In the event that the returned goods are claimed to be faulty, we will cover the RETURN shipping costs - provided we deem the claim to be valid.|
- FINAL SALE Items are not eligible for RETURN unless item is faulty
- We do not offer returns or refunds on gift certificates issued via our website unless required by law.
- Online orders (including In-Store pickups) are not eligible for In-Store returns/exchanges – All return requests are to be initiated as per the instructions stated under the RETURN PROCEDURE section.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned Goods. We will separately notify you of the approval or rejection of your refund.
If you are entitled to a REFUND under the Terms of Service mentioned under the RETURNS section (on this page), we will process the refund within a reasonable time of agreeing to do so. Any refund will be processed in the same manner in which the payment was received. All refunds will be made in Australian dollars.
If we approve a refund but you do not receive the funds within 3 working days, please check with your bank/credit card company as it may take some time before your refund is officially processed. If the issue persists, please contact us at firstname.lastname@example.org.
To request and arrange a REFUND, please contact us at email@example.com and provide the following details:
- Order Number (mentioned in your Order confirmation email)
- Reason for Refund – (e.g., change of mind, sizing issue, etc)
- (If applicable) evidence of the fault or damage with the Goods (including sufficient photographs to clearly demonstrate the defects).
Once we receive your REFUND request email, we will proceed with providing you with a Return Shipping Label, and arrange for a courier pickup from your address accordingly.
MARAIS does not offer exchanges. We ask that you return the good(s) for a full refund and place a new order for the preferred item(s) at your earliest convenience.