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9:00 AM — 6:00 PM AEST
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Everything you need — shipping, returns, sizing, and account support.
Client Service
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Contact details for Australia
How can we help?
We are ready to assist with any queries you have.
Online
Chat on WhatsApp
Mon — Sat
9:00 AM — 6:00 PM AEST
Online
Call Us
Mon — Fri
9:00 AM — 6:00 PM AEST
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Our online Client Advisors will be happy to answer your questions. They will be delighted to provide more information, styling tips and assist you in placing your order.
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Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all full-price items. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale.
Do you offer free shipping?
Yes — enjoy free shipping on all orders within Australia over AU$300. Orders below this are shipped via express courier for a flat AU$20. International shipping is calculated by destination at checkout.
How do I track my order?
Once your order is dispatched you will receive a tracking link via email. You can also view your order status in your account dashboard.
How do I care for my garments?
Each garment includes care instructions on its label. For specific care guidance on luxury pieces, please feel free to contact us directly.
Do you offer styling consultations?
Yes — our in-store stylists are available by appointment at all boutique locations. You can also reach out via the contact form to arrange a virtual styling session.