FAQ

DOES MARAIS ACCEPT ORDERS FOR PARTICULAR ITIEMS ?


THE ORDERING OF SPECIFIC PRODUCTS IS NOT OFFERED BY MARAIS ENTERPRISES. ALL ITEMS NEED TO BE PURCHASED IN-STORE ONLY.




CUSTOMER PRODUCT REQUEST FORMS


PERSONAL INFORMATION WILL BE OBTAINED PRIOR TO A BRAND PRODUCT REQUEST. ALL PERSONAL INFORMATION IS KEPT SECURELY WITH MARAIS. CUSTOMER INFORMATION IS LISTED ON THE CUSTOMER REQUEST FORM UNDER DIFFERENT BRAND PRODUCT REQUESTS. ALL CUSTOMERS WILL BE INFORMED BY A PHONE CALL FROM A MARAIS SALES ASSOCIATE WHEN THE PARTICULAR PRODUCT ARRIVES IN-STORE. ALL CUSTOMERS LISTED UNDER THE IDENTICAL BRAND PRODUCT REQUEST WILL BE INFORMED AT THE SAME TIME. MARAIS CANNOT HOLD ITEMS FOR PARTICULAR CUSTOMERS, SO OTHER CUSTOMERS MAY PURCHASE ITEMS PRIOR TO YOUR ARRIVAL.




DOES MARAIS ACCEPT ONLINE OR PHONE PAYMENTS ?


UNFORTUNATELY AT THIS TIME MARAIS IS NOT ABLE TO RECEIVE OR PROCESS PAYMENTS ONLINE OR OVER THE PHONE, HOWEVER WE ARE ABLE TO ACCEPT DIRECT BANK TRANSFERS ON ITEMS FOR WHICH WE HAVE SUFFICIENT STOCK. PLEASE CONTACT US TO ENQUIRE ABOUT YOUR SPECIFIC ITEM.




DOES MARAIS SELL ONLINE ?


MARAIS STORES ARE PHYSICAL BRICK AND MORTAR STORES LOCATED IN MELBOURNE’S CBD DISTRICT. MARAIS DOES NOT HAVE AN ONLINE STORE AT THIS STAGE. HOWEVER, MARAIS IS PROGRESSIVELY IMPROVING ITS BRAND IN ORDER TO PROVIDE SUPERIOR PRODUCTS AND SERVICES TO OUR VALUED CUSTOMERS. THE MARAIS WEBSITE WILL BE UPDATED REGULARLY WHEN NEW PRODUCTS ARRIVE WHICH ARE RELEVANT TO STOCK AVAILABLE IN-STORE. PLEASE SUBSCRIBE TO OUR MAILING LIST TO KEEP UP-TO- DATE ON NEW ARRIVAL COLLECTIONS AND SALES PROMOTIONS




DOES MARAIS OFFERS GIFT VOUCHERS ?


MARAIS GIFT VOUCHERS ARE AVAILABLE FOR PURCHASE IN STORE AT BOTH OF OUR LOCATIONS. GIFT VOUCHERS ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE AND ARE NOT EXTENDABLE. GIFT VOUCHERS ARE VALID FOR FULL PRICE AND SALE PRODUCTS BUT ARE NOT ABLE TO BE TRANSFERRED TO ANOTHER CUSTOMER’S NAME OR ACCOUNT.




DOES MARAIS ACCEPT LAY-BYS ?


UNFORTUNATELY, MARAIS NO LONGER PROVIDES LAY-BY SERVICES WITHIN ITS STORES.




DOES MARAIS PROVIDE INTERSTATE DELIVERY OR INTERNATIONAL SHIPPING ?


UNFORTUNATELY MARAIS IS UNABLE TO PROVIDE INTERNATIONAL SHIPPING AT THIS TIME. MARAIS IS ABLE TO PROVIDE INTERSTATE SHIPPING AT AN ADDITIONAL COST, PLEASE CONTACT US WITH ANY ENQUIRIES FOR INTERSTATE SHIPPING.




WHERE ARE THE MARAIS STORES ?


MARAIS CURRENTLY HAS TWO PHYSICAL STORES LOCATED IN MELBOURNE, AUSTRALIA. TO VIEW STORE LOCATIONS, PLEASE REFER TO OUR MARAIS CONTACT PAGE




HOW CAN I RETURN OR EXCHANGE A PRODUCT PURCHASED AT MARAIS STORE ?


PLEASE REFER TO OUR TERMS AND CONDITIONS – REFUNDS, RETURNS, AND EXCHANGES FOR FURTHER INFORMATION.




HOW CAN I CONTACT MARAIS STORES ?


MARAIS STORES MARAIS (WOMENS): +61 3 8658 9555 MARAIS (MENS): +61 3 9639 0314 PLEASE REFER TO CONTACT PAGE FOR MORE DETAILS. PLEASE DO NOT HESITATE TO CONTACT US SHOULD YOU HAVE ANY QUERIES OR FEEDBACK.




HOW TO I APPLY FOR A ROLE AT MARAIS ?


PLEASE REFER TO CAREERS FOR CURRENT AVAILABILITIES.




WHICH METHODS OF PAYMENT DOES MARAIS ACCEPT AT THE POINT OF SALE ?


MARAIS ACCEPTS CASH, EFTPOS, ALL MAJOR CREDIT CARDS, AMEX, AND UNION PAY. MARAIS DOES NOT APPLY SURCHARGES TO PURCHASES MADE ON ANY TYPE OF CREDIT CARD, UNLESS RELATING TO AN INDIVIDUAL CREDIT CARD’S SUPPLY – SEE OUR TERMS AND CONDITIONS.





Marais Women

73-77 Bourke St.

Melbourne VIC, 3000

Phone : +61 3 8658 9555

Marais Men

1st floor Royal Arcade

314 Little Collins St

Melbourne VIC, 3000

Phone : +61 3 9639 0314

Off-White Sydney

100 Market St.

Sydney NSW, 2000

Phone : +61 2 8319 8275

Off-White Melbourne

280 Swanston St.

Melbourne VIC, 3000

Phone : +61 3 9021 8516

Givenchy  Chadstone

1341 Princes Hwy Service Rd.

Melbourne VIC, 3148

Phone : +61 3 8547 6925

Givenchy Gold Coast

2778A Hooker Boulevard
Goldcoast QLD, 4218

Phone :  +61 7 5631 4594

Information

About Marais

Delivery Information

Privacy Policy

Returns & Refunds

Terms & Conditions

Career

Designers

Let's stay in touch

Keep up to date with our latest 

news and special offers.

Follow Us

  • Facebook
  • Instagram

Givenchy Sydney

3036 Pitt And Market St.
Sydney NSW ,2000

Phone :  +61 2 8197 0420

Givenchy David Jones

86-108 Castlereagh St, Sydney NSW 2000

Phone : +61 2 9266 5246

© 2020, Marais Website. Made with passion.

All Rights Reserved.